SHIPPING & RETURNS
Not what you thought it might be? It's no problem at all to return the goods. We want you to be super happy with your order and love the products as much as we do. Our return policy is a really easy one. Just post it back to us. We shall accept returns as long as they are in the sample great quality that we sent them to you in. You will be notified via email when your return is received and your refund has been processed. Our refund does not include the shipping costs. Also please note the postage cost of returns is not covered by Monkstone Knitwear.
Your return must be received within 10 business days from the date you received your shipment. Once we receive your package, we will exchange and ship your new items. Please allow 5-7 business days for shipping. Please note: Return Shipping Charges will not be covered by Monkstone Knitwear. We will cover the shipping cost of your exchange item(s) to you.
For more information please email firstname.lastname@example.org
Then we can let you know the return address and what the next step will be.
At the check out you will be given a choice for shipping. We do our best to make sure all orders are fulfilled within 48 hours of the order being placed if we have them in stock, if not we will have them made for you, this takes around 5 weeks. If you have an express delivery we shall post on the same day, this applies if the order is placed before 10 am. Please note that your order will only be shipped once payment and delivery details have been approved.