Delivery + Returns with Monkstone
If you have any specific questions relating to your order, please email our us hello@monkstoneknitwear.co.uk
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We offer two delivery options within the UK.
Up to 3 working days - DPD Next Day - £7.50
Up to 5 working days - Royal Mail Tracked 48 - £4.50
Free delivery over £150.
These are tracked courier services. You should receive communication from either courier on the morning of your delivery with a delivery time slot.
We currently deliver to the whole of mainland UK, excluding the Channel Islands, Scottish Highlands and Northern Island.
All of our deliveries are carbon neutral. View DPD's Carbon Neutral certification.
Packaging is plastic-free and earth-friendly, using only materials that can be reused, recycled, or returned to the soil.
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Our couriers, DPD and Royal Mail have not yet published their last post dates for Christmas 2025. Our proposed last dates for orders and posting to arrive before Christmas 2025 are as follows. They will be updated when the official dates are announced, in either November or December.
Our Last Order date - Monday 15th December
Our Last Post date - Wednesday 17th December
Our parcels are posted using the DPD Next Day and Royal Mail Tracked 48 services which should arrive (not guaranteed) by Friday 19th December.
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We currently do not deliver to the EU.
There is a delivery option at checkout for delivery to the USA:
Up to 9 working days - Royal Mail International Tracked & Signed - £50.00
If you are ordering from another country not listed, or you would like to find out about Christmas last post dates for international destinations, please contact us and we’ll see what we can do.
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We accept returns as long as they are in the quality that we sent them in.
Please email hello@monkstoneknitwear.co.uk to let us know the items you will be returning. Your return must be received within 10 business days from the date you received your shipment. Please note, the postage cost of returns is not covered by Monkstone Knitwear. Our refund does not include original shipping costs. You will be notified via email when your return is received and your refund has been processed.
For exchanges, let us know via email which product you’d like to exchange and we will confirm before you send it back to us. Once we receive your package, we will exchange and ship your new items. Please allow 5-7 business days for shipping. Please note, the postage cost of the return is not covered by Monkstone Knitwear. We will cover the shipping cost of your new exchanged item(s) to you.
Christmas orders placed between 1st November - 19th have an extended returns period, until 23rd January 2026.
For more information please contact us.